Practice Charter
Our aims and objectives are:
- To exceed the expectations of the people who use our services; showing them respect and courtesy at all times
- To involve patients, and where appropriate and/or necessary parents and carers, in the development of a management plan and any subsequent treatment
- To fully inform you on the cost of any proposed treatment(s)
- To ensure a happy, enthusiastic, effective and well-trained staff team
- To strive for excellence in clinical care and to keep up-to-date with our professional knowledge and skills
- To ensure that the clinic and our methods of work are up to date and fit for the delivery of high quality services
- To give you access to your health records, subject to any limitations by law
- To maintain strict confidentiality over your details and to not divulge information, even to a family member, without your prior consent.
Your responsibilities as a patient:
- To respect the practitioner giving you care and attention
- To keep your appointments and cancel them when you are not able to attend
- To be punctual for your appointments
- To take an active role in your treatment by following the advice given and carrying it out to the best of your ability
- To make the practitioner aware of all medical conditions you have and medication you use (to ensure that you receive the best treatment and advice possible)
- To inform us of any change to your address or contact details.